June 10, 2026

You can now transfer calls to teammates even if they do not have a personal phone number.

How to use this

1. Place or receive a call in the web app.
2. Select Warm transfer or Blind transfer.
3. Choose the teammate to transfer the call to. You will see which device types they can receive the call on.
4. Click Hold & Call.
5. The receiving teammate will see that the call is a transfer (when answering in the web app).
6. They answer the call.
7. Complete the transfer as usual.

Key points

• Works for warm and blind transfers.
• Works for outbound and inbound calls.
• Mobile apps as a transfer destination are planned in the next few weeks.
• Subsequent call transfers are not supported yet.
• Transfers ring every device set under “Forward calls to” at the same time (Web App, Phone, and SIP desk phone).

Enable this in Labs

1. Go to Agency Settings → Labs → Sub-Account.
2. Find “Transfer calls to any teammate device” and set it to Active Feature.
3. Enable access for the sub-accounts you want.
4. Click Save.