You can now use TikTok Interactive Messenger as the reply channel in the Wait → Until the contact replies workflow action.

This lets a workflow pause and only continue after the contact replies through TikTok DM.

How it works

When a workflow reaches a Wait Until the Contact Replies step, select TikTok Interactive Messenger in the Reply to field. The workflow resumes after a valid TikTok DM reply is received.

How to set it up

• Add a Wait action to your workflow.
• Select Until the contact replies.
• Choose TikTok Interactive Messenger under Reply to.

Why this change was made

Teams using TikTok for customer conversations can now build reply-based automation and follow-up sequences without switching channels.

Example

A fitness studio sends a TikTok DM inviting prospects to claim a free trial. The workflow waits for a reply through TikTok DM before sending the next message or assigning the lead to a team member.

Notes

• Available in the Wait → Until the contact replies workflow action.
• Supports replies received through TikTok Interactive Messenger.
• Workflows resume automatically after a valid TikTok DM reply is received.