Leadli Conversation AI agents can now follow working hours, so they respond only during the times you choose.
What you can set
- Working days and hours per agent (including multiple time blocks for breaks or split shifts).
- Channels that follow the schedule, such as SMS, Email, WhatsApp, Instagram, Facebook, Chat Widget, Live Chat, and TikTok. Channels you do not select can continue responding 24/7.
- Timezone behavior: use the contact’s timezone or your business timezone.
After-hours behavior
- Continue an active conversation after closing if it started during working hours, until it becomes inactive.
- Send an off-hours auto-reply with your custom message (supports custom values for personalization).
- Notify your team about after-hours messages (admins, users, assigned users, team members, or custom email addresses).
- Tag contacts who message after hours so they are easier to find and follow up with.
- Follow up when business hours resume if the customer has not already received a response from an agent or a team member.
Notes
- Working hours are optional. If they are not enabled, agents respond as they do today.
- Off-hours replies, notifications, and tagging trigger once per closed period (customers won’t get repeated acknowledgements for every message).
- If advanced follow-up hours are also configured, the agent’s working hours take priority for the channels included in the schedule.
- Agents can still be manually activated outside working hours when needed.
