What’s new
Leadli has updated Reviews AI Agents with controls that help you keep replies consistent, on-brand, and safe.
Key capabilities
- Brand voice controls
Choose whether replies use “we” or “I”, set the business name, tone traits, length limits, and sign-off preferences.
- Quality guardrails
Enable options to remember recent replies, reduce repeated openings, and avoid risky language (for example: refund promises, guarantees, admissions of fault, liability statements, or medical/financial advice).
- Hold sensitive reviews for human approval
Flag higher-risk reviews so a team member can review them before anything is posted.
- Live response preview
Preview example replies for positive, neutral, and negative reviews, and regenerate responses as you adjust settings.
Why it matters
- Keeps AI replies aligned with your brand voice
- Reduces repetitive or risky responses
- Adds human oversight when needed
- Makes it easier to test and tune agents before enabling them
