When someone messages you on WhatsApp using a username, WhatsApp may share only their username and not their phone number. Leadli now lets you request the customer’s phone number so the lead becomes fully reachable.
What’s new
Request contact info
- Share contact info button on templates: Add a “Share contact info” button to utility and marketing WhatsApp templates. When the customer taps it, their phone number is shared and saved on their contact record.
- Request contact info from workflows: Send the same request as an interactive WhatsApp message from a workflow step so you can ask for the number automatically.
- Duplicate-safe capture: The shared phone number is only added when no existing contact already has that number, helping prevent duplicate records.
WhatsApp calling
- Username support on WhatsApp calling: WhatsApp calling now works for contacts who use usernames, so they can stay in your calling process.
How to activate
- Open Settings > WhatsApp > Templates.
- Create or edit a template, and under Button (Optional) choose Share contact info.
- To automate it, open Workflow > Action > WhatsApp interactive messages, set Interactive message type to Request Contact Info, and add your message body.
Why this matters
Usernames help customers keep their phone number private, but it can also leave you with contacts you cannot call, export, or run phone-based automations on. Requesting contact info closes that gap by capturing the phone number in one tap while keeping your data clean.
- Turn username-only WhatsApp leads into contactable leads
- Automate the request inside workflows
- Maintain data quality with duplicate prevention
- Keep WhatsApp calling available for username-based contacts
Resources
