September 17, 2026

Local presence dialing chooses a local caller ID for outbound calls to help improve answer rates.

This update improves matching, expands international coverage, and adds more administrative control.

What’s new

• Expanded country support: Location-based matching is now active across the United States, Canada, the United Kingdom, and Australia, using postal-code distance calculations rather than static lookup tables.
• Consistent caller ID: Contacts will now see the same number from you on repeat attempts. This helps build familiarity and supports consistent carrier reputation.
• Universal outbound coverage: Local presence now works across the web dialer, mobile app, and desk phones.
• Reserved numbers: You can reserve up to 50 numbers per sub-account so they are not auto-selected, while still keeping them available for manual dialing.
• Smarter matching ladder: Calls cycle through a priority order to find the best match: lead’s zip code → area code → overlay code → nearest available distance → same region → account default.
• Fail-safe reliability: If a local match is not available or lead data is missing, calls route immediately using your account default.

How to get started

To configure reserved numbers or adjust your settings, go to Settings > Phone System > Voice > Other Settings > Outbound calls, then scroll to the Local presence dialing section.