Release date: June 25, 2026

What’s new

You can choose to receive inbound calls only during your working hours. Turn on “Only ring during working hours” in your profile, select the schedule that defines your availability, and inbound calls that arrive outside those hours will automatically skip you and go to the phone number’s existing backup.

The setting is off by default, so nothing changes until you turn it on. During your working hours, calls will ring as they do today.

Where to find it

• Settings > My Profile, in the “Inbound call routing” section.
• Admins can also manage this for team members under Settings > My Staff > Edit > User Availability.

How it works

• Direct calls: If you are assigned and outside your hours, the call skips you and goes to the number’s backup.
• Ring all: Teammates outside their hours are skipped. Anyone still within hours rings as normal. If everyone is outside hours, the call goes to the number’s backup.
• Call menu (IVR): If a connect step is set up to ring you and you are outside your hours, you are skipped while other people and numbers on that step still ring. If you were the only target, that step connects no one and the workflow continues on its normal “not connected” path.
• Forwarding numbers: If your phone is set as the phone number’s forwarding number or business number, it is also skipped when you are outside your hours so the call still goes to the backup.

Holidays and days off

The schedule supports date-specific hours that override your normal weekly hours for a single date. Add a date-specific day with no hours to stop inbound calls for a holiday or day off without changing your regular weekly schedule.

Admin controls

This setting is tied to the “Manage calendars” permission. If you do not want staff members to change their own call availability, remove that permission from their role under Settings > My Staff > Roles and Permissions. When the permission is off, the “Inbound call routing” section cannot be used and changes are blocked.

Known limitations

• Transfers are not included yet. This release applies to inbound calls to assigned users, ring all, and call menu (IVR) steps. Transferred calls are planned for a future update.
• There are no per-user backup options yet. Calls outside your hours follow the phone number’s existing backup.