Customer Replied Trigger: Clearer Message Filters

August 11, 2026

Summary

Leadli has improved message filtering for the Customer Replied trigger by adding a new attachment filter and consolidating message text matching into a single option.

What changed

  • Has Attachments: A new filter with Yes/No values.
  • Message Body: A single filter that covers contains, does not contain, exact match, empty, and not empty conditions.

How it works

Use Has Attachments to check whether an incoming message includes files. Use Message Body to route or qualify messages based on the text in the message.

How to use it

  1. Open your workflow and edit the message filter settings.
  2. Select Has Attachments or Message Body.
  3. Choose a condition and enter the value you want to match.

Notes

  • Existing workflows that used older “contains phrase” or “exact match phrase” options will continue to run as before.
  • This update is designed to make message routing clearer without changing existing behavior.

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