We’ve added more precise controls for when Conversation AI pauses (sleeps) after outbound messages are sent.

The previous setting, “Send bot to sleep when I send a,” is now split into two separate options:

• Manual message
• Workflow message

This lets you control bot sleep behavior based on how the message was sent, which can reduce unintended bot pauses.

How it works

1. Default behavior (no change)
   If you don’t change anything, your current bot sleep behavior stays the same. Existing automation and manual interactions continue as they do today.
2. Independent sleep controls (new)
   You can now configure sleep behavior separately for manual messages (sent directly by a user) and workflow messages (sent by automations/workflows). You can sleep the bot for manual messages only, workflow messages only, or both.
3. More precise automation handling
   Manual interventions can pause the bot without affecting workflows, and automated messages can be sent without unintentionally stopping the bot.
4. Reactivation stays configurable
   The “Reactivate bot after” setting continues to work as before, regardless of whether sleep was triggered by a manual or workflow message.

Note

This is an enhancement to existing functionality. Current behavior will remain unchanged unless you update the new settings.