Comment Management in Social Planner now supports Communities. You can view and reply to community comments from the same place you manage other social engagement.
This helps you keep up with conversations without switching between tools.
What’s included
- Reply to community post comments directly inside Social Planner
- Manage community conversations without opening the native community platform
- Mention community members in replies for more natural responses
- Real-time syncing so updates on the native platform are reflected in Social Planner
You can manage community comments alongside Facebook, Instagram, LinkedIn, and TikTok.
How to use it
- Go to Marketing → Social Planner → Comment Management
- Open the Comments tab
- View and reply to comments
Why it matters
- Respond faster to community conversations
- Reduce context switching
- Keep communication consistent across platforms
- Improve member engagement
Notes
- Attachments are not supported in replies
- Course mentions and event mentions are not currently supported
- You can’t edit comments from Social Planner
- Edits made on the native platform will reflect in Social Planner
- Maximum comment length is 8000 characters
