Leadli now supports WhatsApp carousel templates. You can include between 2 and 10 cards in a single WhatsApp message so people can swipe through multiple products, offers, or services in one conversation.
What’s new
Up to ten cards in one message
- Scrollable cards: Write the message once, then add 2–10 cards. Each card can include an image or video header, optional text, and up to two buttons.
- One message charge: A multi-card carousel is sent as a single WhatsApp marketing message (instead of separate messages for each item), which helps manage messaging limits and cost.
Buttons with clearer intent
- Two buttons per card: Use quick reply, call, and website buttons on each card.
- Quick replies stay in the chat: When someone taps a quick reply, the response stays in the thread and can trigger a webhook you route into a workflow for follow-up.
- Per-card links: Website buttons can be unique per card, so each item can link to its own page.
Image or video per card
- Show the item clearly: Each card can use an image or video header that is cropped to fit the customer’s device.
How to use it
- Go to Settings → WhatsApp → Templates and click Create template.
- Set Category to Marketing and choose the Carousel type.
- Write the message body, then add your cards with images or video, text, and buttons.
- Submit for Meta approval, then send from Conversations, a workflow, or a bulk action.
Planning notes:
- Card count is fixed after approval: If a template is approved with five cards, it will always send five. Create another template if you need a different number of cards.
- Cards must match: If one card has body text, they all need body text. If one has two buttons, they all need two buttons.
Why this matters
Carousels let you present multiple options in one WhatsApp message. This reduces back-and-forth, keeps message volume lower, and makes it easier to see what someone is interested in based on the card they tap.
- Lower cost per set of offers shown.
- Less pressure on per-customer messaging limits.
- Clearer intent based on the specific card clicked.
- Less guesswork about which offer to lead with.
