What is new
Leadli has updated Reviews AI agents with additional controls to improve response quality, brand consistency, and safety.
This update adds brand voice controls, quality guardrails, sensitive review holds, and a live response preview. These changes help you review and adjust AI-generated replies before they are published.
Key capabilities
- Brand voice controls
You can fine-tune how each AI agent sounds by setting the response style (“we” or “I”), business name, tone traits, response length/character limits, and sign-off preferences.
- Quality guardrails
You can enable guardrails to help keep responses consistent and reduce risky output. Options include remembering recent responses, avoiding repeated opening lines, and avoiding risky language such as refund promises, guarantees, fault admissions, liability statements, or medical and financial advice.
- Hold sensitive reviews for human review
You can hold higher-risk reviews for human review before posting, adding an extra layer of oversight where it matters most.
- Live response preview
You can preview example responses (positive, neutral, and negative) before saving. Responses can be regenerated as you adjust tone and other settings.
Why it matters
- Keeps AI responses aligned with your brand voice
- Reduces repetitive and potentially risky responses
- Adds human oversight for sensitive review scenarios
- Makes it easier to test and fine-tune agents before going live
- Gives you more confidence when automating review responses
