Reputation Management: Video testimonial updates

September 18, 2026

Leadli now includes additional automation and publishing controls for video testimonials. This helps you respond to new submissions quickly and choose which testimonials appear on your widgets.

What’s included

  • A workflow trigger when a video testimonial is received
  • Approval and visibility controls for video testimonials

Key updates

1) Workflow trigger: Video testimonial received

You can trigger an automated workflow as soon as a new video testimonial is submitted through a Video Testimonial Collector.

This can be used to:

  • Notify internal team members
  • Send a thank-you or follow-up message to the reviewer
  • Create tasks or notes
  • Pass testimonial details into webhooks or other workflow actions
  • Route submissions differently based on the collector used or marketing consent

2) Workflow filters for video testimonials

The trigger supports filters so you can control which submissions enter a workflow. Available filters include:

  1. Marketing consent (run workflows based on whether consent was granted)
  2. Video collector (trigger workflows only for submissions from a specific collector)

This makes it easier to build separate automations for different campaigns, products, events, partners, or testimonial use cases.

3) Video testimonial custom values

Testimonial data is now available as custom values inside supported workflow actions. Available values include:

  • Reviewer name
  • Reviewer email
  • Reviewer phone
  • Marketing consent
  • Submitted at
  • Collector name
  • Video link

You can use these values in internal notifications, notes, emails, SMS, webhooks, and other workflow steps.

4) Approval and widget visibility controls

You can choose how new video testimonials are handled in the Reputation widget settings:

  • Auto-publish: New submissions are shown on the widget automatically (default behavior).
  • Manual approval: New submissions must be reviewed before they are shown.

This supports both fully automated publishing and moderated publishing.

5) Review and manage from the Responses page

The Video Testimonials → Responses page includes additional visibility indicators and controls. You can:

  • Identify new testimonials that have not been reviewed
  • See whether a testimonial is currently shown on the widget
  • Show or hide individual testimonials directly from the Responses page

Why this matters

  • Follow up automatically as soon as a video testimonial is received
  • Reduce the need to manually monitor new submissions
  • Support collector-specific and consent-aware automation
  • Make testimonial data usable across workflows immediately
  • Control which testimonials appear publicly
  • Manage testimonial visibility faster from one central view

If you have questions or feedback, contact support through your usual channel.

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