The chat widget now includes separate settings for a legal notice and visitor consent. This gives you more control over how compliance messages and opt-ins work.
What you can do
- Show a legal notice below the contact form (no visitor action required).
- Add a consent checkbox with your own wording (for example, SMS or email marketing consent).
- Make consent required or optional.
- Choose whether the consent checkbox is pre-checked when the form loads.
- Show a clear validation message when required consent is missing.
- Track consent in Activity details, including whether consent was required and the exact text shown.
Where to find the setting
Go to Chat Widget → Chat window → Additional options → Compliance notice & consent.
Why this change
Legal disclosures and marketing consent are not always the same thing. These options are now separate so you can configure each one correctly and keep a clear record of what a visitor agreed to.
Availability and migration
- Available to everyone.
- Existing widgets do not change until you open them in the builder and save.
- Existing legal notice text is carried over automatically.
- Widgets created through A2P registration keep their current compliance configuration.
Default settings for new widgets
- Legal notice: On
- Consent checkbox: On
- Required consent: Off
No changes to your website embed code are required.
