You can now edit both paid and unpaid service bookings without canceling and recreating the appointment. This lets you make changes while keeping the booking, order, and payment details in sync.

What’s included

• Edit paid and unpaid service bookings.
• Add or remove services from an existing appointment.
• Add, update, or remove add-ons.
• Change the assigned staff member.
• Apply, update, or remove coupons.
• Update appointment details without recreating the booking.

Payment updates stay accurate

• Each edit recalculates the booking total.
• The appointment reflects the current payment status (additional payment required, fully paid, or refund due).
• If a refund is due, you can process it from the appointment details.
• If a refund is in progress, editing is temporarily disabled until it completes. You can still reschedule the appointment during this time.

Order management

• Service bookings remain linked to their order.
• When you edit a booking, the existing order is updated instead of creating a new one.

Mobile app

Editing service bookings in the mobile app is scheduled to roll out during the week of July 20.

How to use it

1. Open an existing service booking.
2. Select Edit.
3. Make changes (services, add-ons, staff member, coupons, or other details).
4. Save.
5. Review the updated payment status and process a refund if needed.

Why this matters

• Handle customer requests after booking without starting over.
• Keep payments, orders, and appointment details aligned automatically.
• Reduce manual cleanup and save staff time.