You can now build richer customer journeys with RCS messaging directly inside Workflows. The new Send RCS and RCS Interactive Message actions let you automate conversations using the next generation of business messaging.
You can now:
- Send standard RCS messages from Workflows
- Build interactive RCS experiences with rich cards and buttons
- Trigger different workflow paths based on customer interactions
- Automate reminders, promotions, follow-ups, and customer engagement using RCS
Build richer customer journeys
With these new Workflow actions, you can move beyond traditional messaging and create RCS conversations that guide customers through more personalized journeys, all within your existing Workflow automations.
Available in private beta
RCS is currently available as part of our private beta.
If you want early access and would like to help shape RCS in Leadli, reach out to your Customer Success Manager or contact the Leadli team to join the private beta.
Also included in the RCS private beta
In addition to Workflow support, private beta users can also use:
- 1:1 RCS messaging from Conversations
- Bulk RCS messaging for customer outreach
- RCS template creation and management
How to use this feature
- Navigate to Automation → Workflows
- Create a new Workflow or edit an existing one
- Add either the Send RCS or RCS Interactive Message action
- Configure your message or interactive experience
- Publish your Workflow
Why it matters
- Automate rich, conversational customer experiences
- Increase engagement with interactive RCS messages
- Route contacts based on button selections and responses
- Deliver a more modern messaging experience directly from Workflows
What’s next
We are continuing to expand our RCS capabilities. Here is what is coming soon:
- RCS onboarding flows to simplify sender registration and provisioning programmatically
- General availability (GA) of RCS, currently planned for end of Q3 2026, bringing the feature to all eligible Leadli customers
