Overview

WhatsApp is now available as a notification channel for rentals. This provides a direct way to reach clients on a widely used messaging platform.

What’s included

• WhatsApp support for rental notifications: Available for Unconfirmed, Booked, Canceled, Rescheduled, Reminder, and Follow-up notifications. You can enable it per notification.
• Recipient options: Send WhatsApp messages to either Contacts or Business so you can choose who receives each notification.
• Templates by recipient: Use different WhatsApp templates for Contacts vs. Business.
• Template selection and creation: Each notification type includes a default template. You can keep it, choose an existing approved template, or create a new one in the template builder. Use the “Fetch WhatsApp templates” option to refresh the list.
• Send a test message: Send a test WhatsApp notification to confirm the message before turning it on for live bookings.

How to set it up

1. Go to Calendar Settings > Rentals > Global settings > Notifications.
2. For each notification type, turn WhatsApp on.
3. Select the recipients.
4. Select an approved WhatsApp template or create a new one.
5. Send a test notification to confirm the content.
6. Save your changes. WhatsApp messages will send automatically for rental notifications.

Why it matters

• Helps improve show-up rates with fast, mobile-first communication.
• Reduces the need for manual follow-ups.
• Gives more control over template messaging and delivery.
• Makes it easier to choose different recipients for different notifications.