Summary

Leadli has improved the audio transcription used by Conversations AI to better understand voice messages and audio notes.

What changed

• Higher transcription accuracy for voice messages and audio notes
• Support for additional languages
• More reliable and stable audio processing

Details

1) Improved voice understanding

• Conversations AI uses an updated speech recognition engine.
• Better recognition of natural speech patterns and conversational language.
• Improved handling of different accents and pronunciation variations.
• More accurate interpretation of customer intent from audio messages.
• Better performance with noisy or lower-quality audio recordings.

2) Expanded language support

Audio transcription now supports additional languages, including Arabic, Belarusian, Bengali, Bosnian, Croatian, Gujarati, Hebrew, Kannada, Macedonian, Marathi, Persian (Farsi), Serbian, Slovenian, Tagalog, Tamil, Telugu, and Urdu.

Support continues for major languages such as English, Spanish, French, German, Portuguese, Hindi, Japanese, Korean, Chinese, Italian, Dutch, Turkish, Vietnamese, Thai, and others.

3) More reliable audio processing

• Improved handling of edge cases
• Better recovery from processing failures
• Fewer transcription interruptions
• More consistent voice-to-text performance across supported channels

Note: These enhancements are available to all users who have enabled Respond to Audio in Bot Settings. No additional setup is required.