Reviews AI now supports replies for Facebook reviews in both assisted and automatic modes.
You can use AI to reply to Facebook reviews from Reputation Management. This helps teams respond faster, keep messaging consistent, and manage engagement across Google and Facebook.
What’s new
AI reply for Facebook reviews (assisted)
- Generate AI-assisted replies for Facebook reviews from the Reviews page.
- Review, edit, and send the suggested reply manually.
Automatic responses for Facebook reviews
- Reviews AI Agents can automatically respond to Facebook reviews based on rules you configure.
- After you create an agent, it can respond to matching reviews automatically to improve coverage and reduce manual work.
Select which Facebook pages to use
When creating or editing an AI Agent, you can choose which Facebook pages should receive automated replies.
Supported review source options include:
- All sources
- All Google pages
- All Facebook pages
Agent rules and settings
Facebook auto responses support existing agent settings, including:
- Review type or rating conditions
- Tone selection
- Language preference
- Review source selection
- Page-level source control
Available workflows
- Assisted mode: AI drafts a reply that users review, edit, and send.
- Auto response mode: AI Agents respond automatically based on selected pages and configured rules.
Why it matters
- Faster replies to Facebook reviews
- Better response coverage
- Less manual effort for agencies and businesses
- More consistent replies based on selected tone and language
- Page-level automation for multi-location clients
- Reviews AI support expanded beyond Google to another major review source
How it works
- Go to Reputation → Reviews.
- Select AI Reply to generate a suggested response.
- For auto responses: go to Reputation → Settings → Reviews AI, create an agent, choose tone/language/conditions, select All Facebook pages or specific pages under Review Source, and save.
