Overview

The Wait action has been redesigned with a clearer setup flow, recurring schedules, and an AI-assisted option to help configure common wait behaviors.

What changed

• Intent-based setup: Instead of a long dropdown, you choose what the contact should wait for first, then configure the details.
• Recurring schedules: You can set weekly, monthly, or yearly recurring waits. Weekly supports specific days and times. Monthly supports a specific day or an nth weekday. Yearly supports renewals and annual check-ins.
• Wait until a specific date (single step): Date-based waiting is now configured in one step, including the option to pull the date from a custom field.
• Seconds as a unit: Time delays can be set in seconds for very short pauses between steps.
• Dynamic duration: Wait duration can be pulled from a contact field, custom field, or other supported variable instead of using a fixed value.
• Grouped wait types: Related wait options are grouped together to reduce clutter (for example, contact actions and email events in one place).
• Context-based ordering: If a Wait step follows a send step (SMS, Email, or WhatsApp), “wait for the contact to reply” is surfaced first.
• Wait AI option: You can describe the wait behavior in plain language, and the builder generates a configured Wait action that you can adjust.

Why this matters

This update reduces setup confusion and removes extra steps for common scenarios (especially waiting until a specific date). It also makes frequently used options easier to find, which should reduce support requests related to workflow timing.