Overview
The AI Agent action now includes Knowledge Base Search as a built-in tool. During execution, the agent can search your knowledge base in real time and use the results to improve accuracy and responses.
What it does
- Connects to your knowledge base, where your business information already lives (services, pricing, offerings, booking rules, FAQs, and more).
- Pulls only the information needed for the current request instead of loading large, static content into prompts.
- Helps avoid copying long FAQ lists and business details into prompts, which can increase token usage and reduce accuracy.
How to use it
- Select Knowledge Base Search as a tool inside the AI Agent action.
- Choose which knowledge bases the agent should search.
- Set a fixed search query, or allow the agent to choose a query based on the conversation.
- Set how many content chunks the agent should retrieve.
Why it matters
Instead of adding pages of business context up front, the agent can fetch what it needs at runtime. This keeps the context window smaller, reduces token usage, and helps the agent stay focused on relevant information.
